Our Commitment to Quality
At the Franciscan Missionaries of Our Lady Health System, our commitment is to always provide our patients with the best care possible. We define quality as the total sum of each patient’s experience while in our care. This includes patient satisfaction with our team members and their physicians, with the environment of our facility, with the expected outcome from the care that was provided, and even the technology used in the treatment process.
Our commitment to quality inspires us to relentlessly pursue clinical best practices and embrace the technological innovations that lead to desired outcomes while adhering to the mission and values of our Catholic healthcare traditions. Above all else, our goal is to always deliver excellent, safe care.
Within each of our sponsored organizations, we believe in being transparent about our quality measures. Thus, it is our commitment to our patients, their family members and the general public with ready access to data about our key measures of quality. These include patient satisfaction and clinical measures for Heart Attacks, Heart Failure, Pneumonia and Surgical Care Improvement. Just click on the links below to be directed to these quality measures for our sponsored hospitals.Our Lady of the Lake Regional Medical Center, Baton RougeOur Lady of Lourdes Regional Medical Center, LafayetteSt. Elizabeth Hospital, GonzalesSt. Francis Medical Center, Monroe