Women voted OLOL as an America’s Best Hospital for Patient Experience|
Our Lady of the Lake Regional Medical Center has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a second consecutive year. This distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
“Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers,” says Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “We’re putting the power of choice in the woman’s hands with the information to simplify her choices.”
Hospitals named as America’s Best are then invited to join an elite network of brands, across multiple industries, which carry the Women’s Choice Award, symbolizing their commitment to women.
“At Our Lady of the Lake, we are devoted to providing the best, highest quality care for our patients and for our community. We build on top of medical innovation and technology and are committed to compassionate care, known to us as the Spirit of Healing,” said Scott Wester, CEO, Our Lady of the Lake. “Our healthcare ministry in Baton Rouge was founded 90 years ago by six women from the Franciscan Missionaries of Our Lady and we continue their mission today with our sisters’ leadership. It is an honor to be recognized by women as a compassionate healthcare organization focused on providing excellent patient experiences.”
Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.
“A woman expects more from a hospital experience and takes her role as the primary healthcare decision maker seriously,” Passi adds. “More than ever she is self-managing her care by choosing her hospital prior to choosing her doctors. This allows her more control over her hospital stay outcome based on the quality of care she can expect from a Women’s Choice Award hospital.”
Hospitals qualify for the highly selective annual list of America’s Best Hospitals for Patient Experience based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
The America’s Best Hospitals for Patient Experience by WomenCertified consists of four categories, with a total of 400 hospitals recognized nationwide. They include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. The 100 best scores in each category determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.
“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”
ABOUT OUR LADY OF THE LAKE REGIONAL MEDICAL CENTER
Our Lady of the Lake, a private not-for-profit 700-bed medical center in Baton Rouge, Louisiana, is committed to building a healthy community through excellence in patient care and education. A part of the Franciscan Missionaries of Our Lady Health System, Our Lady of the Lake includes a Regional Medical Center, dedicated Children’s Hospital, 350-provider Physician Group primary care network, and free-standing emergency room in Livingston Parish. Consistently awarded for compassionate care, clinical expertise, leading edge technology and innovation, Our Lady of the Lake is recognized in the areas of trauma and emergency care, stroke, heart & vascular, cancer care and minimally-invasive procedures and more. Our Lady of the Lake is a primary teaching site for graduate medical education programs and serves 35,000 inpatients and 350,000 outpatients annually.
ABOUT WOMEN’S CHOICE AWARD
WomenCertified® is a marketing research firm, home to the Women’s Choice Award, the only award that identifies brands that women recommend and serves as a competitive differentiator for businesses. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men. To learn more, visit www.womenschoiceaward.com