Our Lady of the Lake Patients and Guests

For Patients' Guests

At Our Lady of the Lake Health, we understand visits from family members and friends are an important part of the healing process. Learn more about what you need to know before visiting a patient at one of our campuses.

Review Guest Guidelines Here 

Patient Advocacy

Our team’s goal is to ensure your stay is a pleasant one. If you encounter an issue while at any of our hospitals, please share it with a hospital team member so it can be addressed promptly and to your satisfaction.

In addition to in-room resources, we also have a Patient Advocate. Advocates help ensure patients have satisfactory hospital stays, promote the respect and dignity of patients, and educate patients about the changing healthcare environment. They assist patients in understanding patient rights and responsibilities and provide an avenue through which a patient may voice a concern, suggestion, problem or complaint with assurance it will be addressed and, when possible, resolved.

For concerns or issues at any of Our Lady of the Lake Physician Group or LSU clinics, please call (225) 765-1573.

For concerns or issues at an Our Lady of the Lake hospital, please call (225) 765-4321.

If you aren't satisfied with our response, you can contact the Joint Commission's Office of Quality Monitoring to report concerns or register complaints by calling (800) 994-6610 or emailing complaint@jointcommission.org.

Parking at Our Hospitals

Our Lady of the Lake Regional Medical Center

Hospital visitors may park in Garage 2 off Hennessy Boulevard. The fee is $3 and is paid upon exit from the garage.

Free parking is available in Lot 2 across Hennessy Boulevard. Please use the designated crosswalks when crossing Hennessy Boulevard.

Weekly parking passes are $10 and are available at the Cashiers Office on the 1st floor near Elevator E. Weekly passes allow unlimited exits from Garage 2.

Medical Plaza 1 and 2 visitors may use our free valet parking service at the entrance of Medical Plaza 2, Monday - Friday until 5 p.m. For those who prefer to park themselves, Lot 3 is free and adjacent to the Medical Plaza buildings.

Our Lady of the Lake Children’s Hospital

Parking is available at the front of the hospital. Our security team is happy to provide you with an escort to or from your car. For assistance, please call Security Dispatch at (225) 374-1400. Please do not leave valuables in your car.

Our Lady of the Lake Ascension

In Gonzales, Our Lady of the Lake Ascension provides free parking for patients and guests. Patient and visitor lots are located near the Main Entrance, Entrance B and the Emergency Room entrance of the hospital. Free guest and patient parking is also available in surface lots for Medical Plazas 1 and 2.

Our Lady of the Lake Assumption

Free surface parking is available for patients and guests near the main entrance and the Emergency entrance.

Our Lady of the Lake Livingston

Free parking is provided for patients and guests. Visitor lots are located in front of the facility for the Emergency Department and Medical Office Building.